The Shoretel phone system software is now called Mitel Connect.
Please open the connect client.
Once Open, click the Show Advanced link to enable the advanced settings.
Under Server fill in shoretel.lvi.com. Then fill in your shoretel username and password. The username should be your first initial and last name. The password is unique to the shoretel system and is not shared with your email. If you do not remember it please reach out to support for a reset.