IT Support Service Portal

End User Knowledge Base

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Adobe 2

• How to upgrade Adobe Reader to Adobe Pro/Standard
• Remove Activated Devices from Your Account

Citrix 6

• Force Closing Applications that get Frozen in Citrix
• How to Properly Log Off
• How to Add/Remove Icons from the Taskbar in Citrix
• How to use multiple screens
• How to transfer files between Citrix and your local system

See all 6 articles

Commvault 1

• Using Commvault to Recover Information from M365

DUO 1

• Registering Duo

IT Support Service Portal 1

• Requesting Software via IT Support Service Portal

Office 365 10

• Managing your Allowed/Blocked Senders Lists in Outlook Web
• Steps for an end user to release a quarantined email in Office 365
• Accessing a Shared Mailbox in Webmail
• Managing a Shared Mailbox's Allowed/Blocked Senders Lists
• Syncing your NorthStar Contacts to Your iOS Device

See all 10 articles

Microsoft Surface Pro 1

• How to insert a SIM card to a Surface Pro

Mimecast 2

• Logging in to the Mimecast Portal
• Accessing a Terminated Employees Historical Email

Mitel/ShoreTel Phones 7

• Unassigning and Reassigning your ShoreTel Extension
• Assign your Extension to a Mobile Number
• Configure Mitel Connect Client
• Connecting the Mitel Connect Mobile
• Working from Home

See all 7 articles

Mobile Devices 3

• Mobile Application Management F.A.Q.
• Logging into Microsoft Edge Mobile to Open Links in Outlook Mobile
• Checking OS Version on Your Mobile Device

NorthStar Employee Wi-Fi 6

• iPhone User's Unable to Connect to NorthStar Wi-Fi after iOS upgrade
• Connecting to Employee Wifi on Windows 10
• Connecting to NorthStar Employee WiFi on Windows
• Connecting to NorthStar Employee WiFi on Android
• Connecting to NorthStar Guest WiFi

See all 6 articles

Planswift / OST 1

• On Screen Takeoff - Create a new project

Password Management 1

• Reset Your Password using Self Service Password Reset

Printer 4

• Extension Setup & Adding a Printer via Print Logic
• Set Default Printer Using Printer Logic
• Deleting a Printer Using Printer Logic
• Reset the Brother Printer Drum Counter

ReNu 1

• ReNu Driver Application

ViewPoint 4

• Adding the NRS Tracker Tab to Viewpoint
• How to access Vista Cloud (VEC)
• Viewpoint Request Form
• How to access Vista Cloud (VRL)

Web Browsers 6

• Microsoft Edge: Clearing Browser Cache and Cookies
• Google Chrome: Clearing Browser Cache and Cookies
• FireFox: Clearing Browser Cache and Cookies
• Google Chrome: Import & Export Bookmarks
• FireFox: Import & Export bookmarks

See all 6 articles

Windows 2

• Changing Default PDF Viewer
• How to Turn Off Smart App Control

SendThisFile.com 1

• Signing up for SendThisFile