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Explore How-To's and simple troubleshooting from our knowledge base. Sign in to see the entire catolog of solutions.
General
How To's
3
Changing Default PDF Viewer
How-to use the Action Center in Windows 10 - VIDEO
How-to use the Network Center in Windows 10 - VIDEO
Microsoft Teams
How-To's
2
Microsoft Online Training Resources for Microsoft Teams
How to Stop Teams from Auto Launching at Startup
Password Management
Self Service Password Reset
2
Self Service Password Reset Registration
Reset Your Password using Self Service Password Reset
Citrix
Installing Citrix
4
Installing Citrix Workspace for Windows
Installing Citrix Workspace for Mac
Installing Citrix Workspace for Android
Installing Citrix Workspace for iOS
How-To's
8
Change Your Network Password via Citrix
Citrix 2019 Desktop How to Properly Log Off
How to Add Printers and devices in Citrix Desktop 2019
How to Add/Remove Icons from the Taskbar in Citrix 2019
Access Shared Drives in Citrix 2019
See all 8 articles
Troubleshooting
2
What to do if Prompted to Enter a Work Email or Server Address
Force Closing Applications that get Frozen in Citrix
Employee WiFi
Connecting
5
Connecting to Employee Wifi on Windows 10
Connecting to NorthStar Employee WiFi on Windows
Connecting to NorthStar Employee WiFi on Android
Connecting to NorthStar Guest WiFi
Connecting to NorthStar Employee WiFi on iOS
Troubleshooting
1
iPhone User's Unable to Connect to NorthStar Wi-Fi after iOS upgrade
Construction Imaging (CI)
How-To's
0
E-Mail
Outlook Mobile App
4
Installing and Configuring Outlook for Android (VIDEO)
Installing and Configuring Microsoft Outlook for iPhone (VIDEO)
Syncing your NorthStar Contacts to Your Android Device
Syncing your NorthStar Contacts to Your iOS Device
Secure Messaging
1
Sending Encrypted Email
Troubleshooting
1
Having Issues Sending and/or Receiving Email in Outlook
Security
3
Managing your Allowed/Blocked Senders Lists in Outlook Web
Steps for an end user to release a quarantined email in Office 365
Managing a Shared Mailbox's Allowed/Blocked Senders Lists
How-To's
1
Accessing a Shared Mailbox in Webmail
Microsoft Office
Microsoft Excel
1
Enabling Macros on Excel
GoCanvas
Windows App
0
Mimecast (E-Mail Archiving)
Personal Portal
3
Logging in to the Mimecast Portal
Using Archive Search - VIDEO
Accessing a Terminated Employees Historical Email
Mobile Application Setup
0
Mobile Application Use
1
Mimecast Mobile: Archive Search - VIDEO
Printer Issues
Printer Installs
2
Local Non-Office Standalone Printer Install
How to add a network printer
Sending Large Files
SendThisFile.com
1
Signing up for SendThisFile
ShoreTel Phones
How-To's
10
Unassigning and Reassigning your ShoreTel Extension
Enabling “Find Me” To Have A Call Ring Sequentially
Enabling Calls to Ring on Multiple Phones Simultaneously
Assign your Extension to a Mobile Number
Configure Mitel Connect Client
See all 10 articles
ViewPoint
How-To's
2
Logging into Viewpoint
Adding the NRS Tracker Tab to Viewpoint
Troubleshooting
3
Slowness while printing/previewing in Viewpoint
Financial Manager - Reinstall Error
Page splitter not Showing all pages Selected
Adobe Pro
Requests
1
Requesting Adobe Acrobat Standard/Pro
How-To's
1
Adding the Adobe Tab to Excel Ribbon
Web Browsers
Microsoft Internet Explorer
1
Clearing Browser Cache and Cookies
Microsoft Edge
2
Clearing Browser Cache and Cookies
How to import and export bookmarks for Edge:
Google Chrome
2
Clearing Browser Cache and Cookies
How to import and export bookmarks for Chrome
Mozilla Firefox
2
Clearing Browser Cache and Cookies
How to import and export bookmarks for Firefox
Mobile Devices
Mobile Application Management
4
Mobile Application Management F.A.Q.
Checking the Current OS Version of Your Mobile Device
Logging into Microsoft Edge Mobile to Open Links in Outlook Mobile
How to Move Your TransAsh MDM Enrolled Device to the NorthStar Tenant
EarthVisionz (NRS)
EarthVisionz (NRS)
0
