Steps to follow:

Make sure to have Microsoft Authenticator downloaded in your new phone

Step 1 - On your computer, go to:  myaccount.microsoft.com 

Step 2 - When prompted to authenticate your login with the Microsoft Authenticator app, click Sign in another way or I can't use my Microsoft Authenticator app right now. 

A screenshot of a sign inDescription automatically generated

 

Step 3 - Choose your alternate authorization methods and enter the code from your chosen authorization method and click Verify.

A screenshot of a computerDescription automatically generated A screenshot of a phoneDescription automatically generated 

 

 Step 4 – Once inside the account, Click on the Update Info button.

Security info box with "UPDATE INFO" link

 

Step 5 – Select and delete your old Microsoft Authenticator method from your list of methods.

Step 6 - Click Add sign-in method.

Security info with list of MFA sign-in methods and link to "Add sign-in method"

 

Step 7 - Click the Choose a method drop down and select Authenticator app

"Add a method" dialog with drop-down box and option to select "Authenticator app"

 

Step 8 - Click Next after the Microsoft Authenticator app is installed on your phone.

Pop up with links to get the Microsoft Authenticator app and a "Next" button to use after the app is installed on your phone.

 

Step 9 - In the app, click Add account or the Plus Sign +. Select Work or School account and the option to Scan QR Code.

in app Add Account options

 

Step 10 - If prompted, Allow the app to Access the Camera.

Allow the app to Access the Camera by clicking OK

 

Step 11 - Use your phone to scan the QR code that appears on the computer screen.  After you scan the code, click Next.

Image to scan the QR code

 

Step 12 - If prompted, Allow the Authenticator app to Send You Notifications.

Step 13 - On your phone, Approve the test notification from Microsoft Authenticator

Let's try it out

 

Step 14 - You're all set and can now use the Microsoft Authenticator app for multi-factor authentication (MFA).

Notification approved 

Completed

MFA for M365 is now set up on your new or different phone or device.