Requesting Software via IT Support Service Portal
- Log in to the IT Support Service Portal > Support : IT Support Service Portal (freshservice.com)
- Click on Service Catalog or Submit a Request
- Click on the software you are requesting
- Next, choose your Branch Manager for approval by typing at least the first two letters of their first name or last name
- For certain software, like Adobe for example, you will need to choose the product you are requesting. Any software that has multiple products you will see these options.
- When you choose on the product, you will see a brief description of each product
- Other software, such as Bluebeam and Planswift for example, you are requesting the latest version and will just require you to choose your Branch Manager for approval.
- You also have the option to request software for someone else. Simply, check off the Request for someone else box and in the Request for* box, type in the user’s email.
- Once complete, click on the Place Request button
- After hitting Place Request, an email will be sent to your Branch Manager, who will in turn have the option to Approve or Deny the request. Whichever is chosen, an email will be automatically sent to you and the Support Center. An IT technician will then be assigned this request and will process and update the ticket details when complete, in which you will be notified via the support ticket.