IT Support Service Portal

Adobe 2

• Adding the Adobe Tab to Excel Ribbon
• How to upgrade Adobe Reader to Adobe Pro/Standard

Citrix 10

• Force Closing Applications that get Frozen in Citrix
• Installing Citrix Workspace for Android
• Installing Citrix Workspace for iOS
• Citrix 2019 Desktop How to Properly Log Off
• How to Add Printers and devices in Citrix Desktop 2019

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Commvault 1

• Using Commvault to Recover Information from M365

DUO 1

• Registering Duo

IT Support Service Portal 1

• Requesting Software via IT Support Service Portal

Office 365 13

• Installing and Configuring Outlook for Android (VIDEO)
• Installing and Configuring Microsoft Outlook for iPhone (VIDEO)
• Sending Encrypted Email
• Having Issues Sending and/or Receiving Email in Outlook
• Managing your Allowed/Blocked Senders Lists in Outlook Web

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Microsoft Surface Pro 1

• How to insert a SIM card to a Surface Pro

Mimecast 4

• Using Archive Search - VIDEO
• Mimecast Mobile: Archive Search - VIDEO
• Logging in to the Mimecast Portal
• Accessing a Terminated Employees Historical Email

Mitel/ShoreTel Phones 10

• Unassigning and Reassigning your ShoreTel Extension
• Enabling “Find Me” To Have A Call Ring Sequentially
• Enabling Calls to Ring on Multiple Phones Simultaneously
• Assign your Extension to a Mobile Number
• Configure Mitel Connect Client

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Mobile Devices 5

• Mobile Application Management F.A.Q.
• Checking the Current OS Version of Your Mobile Device
• Logging into Microsoft Edge Mobile to Open Links in Outlook Mobile
• How to Move Your TransAsh MDM Enrolled Device to the NorthStar Tenant
• User Self MFA Setup

NorthStar Employee Wi-Fi 6

• iPhone User's Unable to Connect to NorthStar Wi-Fi after iOS upgrade
• Connecting to Employee Wifi on Windows 10
• Connecting to NorthStar Employee WiFi on Windows
• Connecting to NorthStar Employee WiFi on Android
• Connecting to NorthStar Guest WiFi

See all 6 articles

Password Management 2

• Self Service Password Reset Registration
• Reset Your Password using Self Service Password Reset

Printer 3

• Extension Setup & Adding a Printer via Print Logic
• Set Default Printer Using Printer Logic
• Deleting a Printer Using Printer Logic

ViewPoint 6

• Adding the NRS Tracker Tab to Viewpoint
• Logging into Viewpoint
• Slowness while printing/previewing in Viewpoint
• Page splitter not Showing all pages Selected
• How to access Vista Cloud (VEC)

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Web Browsers 6

• Microsoft Edge: Clearing Browser Cache and Cookies
• Google Chrome: Clearing Browser Cache and Cookies
• FireFox: Clearing Browser Cache and Cookies
• Google Chrome: Import & Export Bookmarks
• FireFox: Import & Export bookmarks

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Windows 1

• Changing Default PDF Viewer

Self Service Portal 1

• How to Install, Update and Remove an application in Self Service Client

SendThisFile.com 1

• Signing up for SendThisFile